As of November 12, 2026 (JST)
An incident affecting Web3Auth, the external service used for login to our services, has made login through Web3Auth unavailable since November 7, 2026, at 3:30 a.m. JST (November 6 at 6:30 p.m. UTC). We sincerely apologize for the inconvenience and concern this has caused.
Current status
Web3Auth has publicly reported a security incident and suspended its login service. The disruption affects login through Web3Auth. The Startrail API itself continues to operate normally.
At this time, no harm to Startrail users has been confirmed. Our investigation is ongoing, and we will provide further information promptly as new facts become available.
Recovery outlook
The recovery timeline has not yet been determined. We are monitoring information from Web3Auth and will update this page as further information becomes available.
Official information from Web3Auth
Contact
For inquiries, please use our contact form.
We apologize again for the inconvenience and appreciate your understanding.
Startbahn, Inc.
