As of November 13, 2026 (JST)

This is a follow-up to our notice of November 12, 2026. We sincerely apologize for the continued inconvenience and concern caused by this disruption.

Current status

Following the partial restoration of Web3Auth’s login service, customers who already have a Startrail account can now log in as before. However, we have not verified every account or user environment. If you are still unable to log in, please contact us using our contact form.

As a security precaution, Web3Auth has suspended login for new users on certain networks, including Legacy Mainnet, the network used by our services. As a result, customers cannot currently create new accounts using social login providers such as Google.

New registration using MetaMask remains available.

The Startrail API continues to operate normally, and previously issued certificates (SRRs) and recorded data are unaffected.

Outlook for new registrations

Web3Auth has informed us that it expects new registration to resume by November 23, 2026. We will update this page as soon as we confirm that registration has resumed or receive further information. Please note that this estimate may change depending on Web3Auth’s circumstances.

Official information from Web3Auth

Web3Auth’s announcement on service restoration and remaining restrictions

Contact

If you are unable to log in or have an urgent inquiry, please use our contact form.

We apologize again for the inconvenience and appreciate your understanding.

Startbahn, Inc.